:root{
  --azul:#0B5CAD; --azul-esc:#08427D; --azul-claro:#EAF2FB;
  --verde:#16A37F; --verde-claro:#E6F6F1;
  --ambar:#B26B00; --ambar-claro:#FFF5E0;
  --texto:#0F1B2D; --suave:#5B6B7F; --linha:#E3E8EF; --fundo:#F5F7FA; --branco:#fff;
  --raio:18px; --sombra:0 1px 2px rgba(15,27,45,.06),0 4px 16px rgba(15,27,45,.06);
  --abas:64px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:var(--texto);background:var(--fundo);line-height:1.45;font-size:16px;padding-bottom:calc(var(--abas) + env(safe-area-inset-bottom))}
a{color:var(--azul)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
[hidden]{display:none!important}

/* topo */
.topo{position:sticky;top:0;z-index:20;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 16px;padding-top:calc(10px + env(safe-area-inset-top));background:rgba(255,255,255,.92);backdrop-filter:saturate(1.6) blur(12px);-webkit-backdrop-filter:saturate(1.6) blur(12px);border-bottom:1px solid var(--linha)}
.marca{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--texto)}
.marca-txt{display:flex;flex-direction:column;line-height:1.15;white-space:nowrap}
.marca-txt strong{font-size:15.5px;letter-spacing:-.01em}
.marca-txt small{font-size:12px;color:var(--suave)}
.selo{font-size:10.5px;font-weight:650;color:var(--azul-esc);background:var(--azul-claro);border:1px solid #CFE0F3;padding:4px 8px;border-radius:999px;white-space:nowrap}

main{max-width:680px;margin:0 auto;padding:0 16px}
.tela{min-height:calc(100vh - 180px)}
.sobretitulo{margin:0 0 6px;font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--azul)}
h1{margin:0;font-size:32px;line-height:1.1;letter-spacing:-.025em;font-weight:750}
.sub{margin:10px 0 0;color:var(--suave);font-size:15.5px}
.hero{padding:34px 4px 18px}
.hero h1{font-size:38px}
.cabeca{padding:26px 4px 14px}

/* sugestões */
.sugestoes{display:flex;flex-wrap:wrap;gap:8px;padding:6px 0 14px}
.chip{border:1px solid var(--linha);background:var(--branco);color:var(--texto);font:inherit;font-size:14px;padding:8px 13px;border-radius:999px;cursor:pointer;box-shadow:0 1px 1px rgba(15,27,45,.03);transition:background .15s,border-color .15s}
.chip:hover,.chip:focus-visible{border-color:var(--azul);background:var(--azul-claro);outline:none}

/* caixa de pergunta */
.caixa{position:sticky;bottom:calc(var(--abas) + 10px + env(safe-area-inset-bottom));z-index:10;display:flex;align-items:flex-end;gap:6px;background:var(--branco);border:1px solid var(--linha);border-radius:26px;padding:6px 6px 6px 16px;box-shadow:0 6px 24px rgba(15,27,45,.12);margin:6px 0 14px}
.caixa:focus-within{border-color:var(--azul);box-shadow:0 0 0 4px rgba(11,92,173,.12),0 6px 24px rgba(15,27,45,.12)}
.caixa textarea{flex:1;border:0;outline:0;resize:none;font:inherit;font-size:17px;padding:10px 0;max-height:140px;background:transparent;color:var(--texto)}
.btn-ico{flex:none;width:44px;height:44px;border-radius:50%;border:0;display:grid;place-items:center;cursor:pointer;background:var(--fundo);color:var(--azul)}
.btn-ico.enviar{background:var(--azul);color:#fff}
.btn-ico.enviar:disabled{background:#9DB8D6}
.btn-ico.ouvindo{background:#D93025;color:#fff;animation:pulso 1.2s infinite}
@keyframes pulso{0%{box-shadow:0 0 0 0 rgba(217,48,37,.45)}100%{box-shadow:0 0 0 14px rgba(217,48,37,0)}}

/* conversa */
.conversa{display:flex;flex-direction:column;gap:14px;padding-top:8px}
.msg-cid{align-self:flex-end;max-width:85%;background:var(--azul);color:#fff;padding:10px 15px;border-radius:20px 20px 6px 20px;font-size:16px;white-space:pre-wrap;word-wrap:break-word}
.msg-ia{align-self:stretch;display:flex;flex-direction:column;gap:10px}
.fala{display:flex;gap:10px;align-items:flex-start}
.fala img{flex:none;margin-top:2px}
.fala p{margin:0;font-size:16.5px;background:var(--branco);border:1px solid var(--linha);padding:11px 15px;border-radius:6px 20px 20px 20px;box-shadow:var(--sombra)}
.pensando p{color:var(--suave)}
.pontos span{display:inline-block;width:7px;height:7px;margin:0 2px;border-radius:50%;background:#9AAABD;animation:pt 1.2s infinite}
.pontos span:nth-child(2){animation-delay:.15s}.pontos span:nth-child(3){animation-delay:.3s}
@keyframes pt{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}

/* cartão de serviço */
.cartao{background:var(--branco);border:1px solid var(--linha);border-radius:var(--raio);box-shadow:var(--sombra);overflow:hidden}
.servico{margin-left:42px}
.servico .cab{padding:14px 16px 4px;display:flex;justify-content:space-between;gap:10px;align-items:baseline}
.servico h3{margin:0;font-size:17px;letter-spacing:-.01em}
.servico .cat{font-size:11.5px;font-weight:700;color:var(--verde);background:var(--verde-claro);padding:3px 8px;border-radius:999px;white-space:nowrap}
.servico .resumo{margin:4px 16px 8px;color:var(--suave);font-size:14.5px}
.passos{margin:0 16px 10px;padding:0;list-style:none;counter-reset:p}
.passos li{counter-increment:p;position:relative;padding:3px 0 3px 30px;font-size:14.5px}
.passos li::before{content:counter(p);position:absolute;left:0;top:3px;width:21px;height:21px;border-radius:50%;background:var(--azul-claro);color:var(--azul);font-size:12px;font-weight:700;display:grid;place-items:center}
.acao{display:flex;align-items:center;justify-content:center;gap:8px;margin:4px 16px 12px;padding:12px 14px;border-radius:12px;background:var(--azul);color:#fff;text-decoration:none;font-weight:650;font-size:15px}
.acao:active{background:var(--azul-esc)}
.dados{margin:0;padding:0 16px;list-style:none;border-top:1px solid var(--linha)}
.dados li{display:flex;gap:12px;padding:11px 0;border-bottom:1px solid var(--linha);font-size:14.5px}
.dados li:last-child{border-bottom:0}
.dados .ic{flex:none;width:30px;height:30px;border-radius:9px;background:var(--fundo);display:grid;place-items:center;color:var(--azul)}
.dados .ic svg{width:17px;height:17px}
.dados .rot{display:block;font-size:12px;color:var(--suave);font-weight:600}
.dados a{text-decoration:none;font-weight:600}
.confirmar{margin:0 16px 12px;padding:10px 12px;border-radius:12px;background:var(--ambar-claro);color:#6B4300;font-size:13.5px}
.confirmar b{display:block;font-size:12px;letter-spacing:.02em;margin-bottom:2px}
.confirmar ul{margin:2px 0 0;padding-left:18px}
.fontes{padding:10px 16px 13px;background:#FAFBFC;border-top:1px solid var(--linha);font-size:12.5px;color:var(--suave)}
.fontes b{color:var(--texto);font-weight:650}
.fontes a{display:block;color:var(--suave);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:3px}
.fontes a::before{content:"↗ ";color:var(--azul)}
.encaminhar{margin-left:42px;padding:12px 14px;border-radius:14px;background:var(--ambar-claro);color:#6B4300;font-size:14.5px;border:1px solid #F3DDB0}
.sugere{margin-left:42px}
.sugere a{display:inline-flex;align-items:center;gap:6px;padding:10px 14px;border-radius:12px;border:1px solid var(--verde);color:var(--verde);text-decoration:none;font-weight:650;font-size:14.5px;background:var(--branco)}

/* formulários */
.aviso-demo{margin:0 0 14px;padding:10px 14px;border-radius:12px;background:var(--ambar-claro);color:#6B4300;font-size:13.5px;border:1px solid #F3DDB0}
.form{padding:16px}
fieldset{border:0;margin:0 0 16px;padding:0}
legend,.rotulo{display:block;font-weight:650;font-size:14.5px;margin-bottom:8px}
.tipos{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.tipo input{position:absolute;opacity:0}
.tipo span{display:flex;flex-direction:column;align-items:center;gap:6px;padding:14px 8px;border:1.5px solid var(--linha);border-radius:14px;font-size:14px;font-weight:600;text-align:center;cursor:pointer;background:var(--branco)}
.tipo input:checked+span{border-color:var(--azul);background:var(--azul-claro);color:var(--azul-esc)}
.tipo input:focus-visible+span{box-shadow:0 0 0 3px rgba(11,92,173,.25)}
.ti{width:30px;height:30px;border-radius:10px;background:var(--fundo) center/18px no-repeat}
.ti-buraco{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%230B5CAD' d='M3 18h18v2H3v-2Zm3-4c2-3 10-3 12 0-2 2-10 2-12 0Zm5-10h2v6h-2V4Z'/%3E%3C/svg%3E")}
.ti-luz{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%230B5CAD' d='M9 21h6v-2H9v2Zm3-19a7 7 0 0 0-4 12.7V17h8v-2.3A7 7 0 0 0 12 2Z'/%3E%3C/svg%3E")}
.ti-poda{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%230B5CAD' d='M12 2 5 12h4l-4 6h6v4h2v-4h6l-4-6h4L12 2Z'/%3E%3C/svg%3E")}
.ti-entulho{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%230B5CAD' d='M9 3h6l1 2h4v2H4V5h4l1-2ZM5 8h14l-1 13H6L5 8Z'/%3E%3C/svg%3E")}
.campo{margin-bottom:16px}
.campo input[type=text],.campo textarea{width:100%;font:inherit;font-size:16px;padding:12px 14px;border:1.5px solid var(--linha);border-radius:12px;background:var(--branco);color:var(--texto);margin-top:8px}
.campo input:focus,.campo textarea:focus{outline:0;border-color:var(--azul)}
.foto-area{position:relative;display:grid;place-items:center;min-height:130px;border:1.5px dashed #C3CFDD;border-radius:14px;background:var(--fundo);color:var(--suave);cursor:pointer;overflow:hidden;font-size:14px;font-weight:600}
.foto-area input{position:absolute;inset:0;opacity:0;cursor:pointer}
.foto-area #foto-vazia{display:flex;flex-direction:column;align-items:center;gap:6px;color:var(--azul)}
.foto-area img{width:100%;max-height:260px;object-fit:cover;display:block}
.geo-status{margin:6px 0 0;font-size:13.5px;color:var(--verde)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-weight:650;font-size:15.5px;padding:12px 16px;border-radius:12px;border:0;cursor:pointer;text-decoration:none}
.btn.pri{background:var(--azul);color:#fff}
.btn.pri:disabled{background:#9DB8D6}
.btn.sec{background:var(--azul-claro);color:var(--azul-esc)}
.btn.largo{width:100%;padding:15px}
.erro{color:#C5221F;font-size:14px;min-height:0;margin:0 0 10px}
.erro:empty{display:none}

/* acompanhamento */
.protocolo{padding:18px 16px}
.protocolo .num{font-size:13px;color:var(--suave);font-weight:600}
.protocolo .num b{display:block;font-size:26px;color:var(--texto);letter-spacing:-.01em;font-variant-numeric:tabular-nums}
.protocolo .tipo-p{display:inline-block;margin-top:8px;font-size:12.5px;font-weight:700;color:var(--azul-esc);background:var(--azul-claro);padding:4px 10px;border-radius:999px}
.protocolo .foto-p{margin:6px 0 4px;width:100%;max-height:200px;object-fit:cover;border-radius:12px;display:block}
.protocolo .local{margin:10px 0 0;font-size:14.5px;color:var(--suave)}
.linha-tempo{list-style:none;margin:18px 0 6px;padding:0}
.linha-tempo li{min-height:44px}
.linha-tempo li{position:relative;padding:0 0 18px 34px}
.linha-tempo li::before{content:"";position:absolute;left:10px;top:22px;bottom:0;width:2px;background:var(--linha)}
.linha-tempo li:last-child::before{display:none}
.linha-tempo li.feito::before{background:var(--verde)}
.linha-tempo .bola{position:absolute;left:0;top:1px;width:22px;height:22px;border-radius:50%;border:2px solid #C3CFDD;background:var(--branco);display:grid;place-items:center}
.linha-tempo li.feito .bola{border-color:var(--verde);background:var(--verde)}
.linha-tempo li.feito .bola::after{content:"";width:6px;height:10px;border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg) translate(-1px,-1px)}
.linha-tempo li.atual .bola{border-color:var(--azul);box-shadow:0 0 0 5px rgba(11,92,173,.15)}
.linha-tempo b{display:block;font-size:15.5px}
.linha-tempo span{font-size:13.5px;color:var(--suave)}
.linha-tempo li:not(.feito):not(.atual) b{color:#8A99AB}
.lista-p{display:flex;flex-direction:column;gap:10px}
.item-p{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:14px 16px;text-decoration:none;color:var(--texto)}
.item-p small{display:block;color:var(--suave);font-size:13px}
.estado{font-size:12px;font-weight:700;padding:4px 9px;border-radius:999px;background:var(--azul-claro);color:var(--azul-esc);white-space:nowrap}
.estado.ok{background:var(--verde-claro);color:#0D6E55}
.vazio{padding:28px 16px;text-align:center;color:var(--suave)}

/* painel */
.kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}
.kpi{padding:14px 12px}
.kpi b{display:block;font-size:28px;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi span{font-size:12.5px;color:var(--suave);line-height:1.2;display:block}
.bloco{padding:14px 16px;margin-bottom:12px}
.bloco h2{margin:0 0 10px;font-size:15.5px}
.barra{display:grid;grid-template-columns:1fr auto;gap:2px 10px;margin-bottom:10px;font-size:14px}
.barra i{grid-column:1/-1;height:8px;border-radius:99px;background:var(--fundo);overflow:hidden}
.barra i em{display:block;height:100%;background:var(--azul);border-radius:99px}
.barra.verde i em{background:var(--verde)}
.barra b{font-variant-numeric:tabular-nums}

.rodape{margin:28px 0 18px;padding-top:16px;border-top:1px solid var(--linha);font-size:12.5px;color:var(--suave)}
.rodape p{margin:0 0 6px}

/* abas */
.abas{position:fixed;left:0;right:0;bottom:0;z-index:30;display:grid;grid-template-columns:repeat(4,1fr);height:calc(var(--abas) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:rgba(255,255,255,.96);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-top:1px solid var(--linha)}
.abas a{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;font-size:11.5px;font-weight:600;color:#7A8899;text-decoration:none}
.abas svg{width:24px;height:24px}
.abas a.ativa{color:var(--azul)}

@media (min-width:720px){
  .hero{padding-top:56px}.hero h1{font-size:46px}
  .tipos{grid-template-columns:repeat(4,1fr)}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}